Analysis Of Perceived Value of Benefit Cash on Delivery Payment Method Customers When Using Digital Wallet Application
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Published:
Jan 14, 2024
Keywords:
Convenience, Security, Payment, Cash On Delivery, E-Wallet
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Abstract
The purpose of this study is to examine how secure and comfortable cash on delivery (COD) and e-wallet consumers feel about their payment options. Survey research is the method employed in this study. All students are the population in question. Purposive sampling was the method of sampling that was applied. 100 people made up the sample in this study. In order to collect data for this study, questionnaires, records, and interviews were used. Quantitative data analysis is the method employed. Two associated samples are compared in this study using a comparative analysis sample type. The study's conclusions revealed that consumers' comfort levels with cash-on-delivery and e-wallet payment options differ. Convenience with cash on delivery is valued at 48.5 on average, whereas e-wallet convenience is valued at 58.5. Consequently, it can be said that the e-wallet payment method offers more convenience than the cash on delivery payment option. Users of e-wallet payment options and cash on delivery have different levels of security. For COD security, the average value is 37.5, and for e-wallet security, it is 39.5. It is evident that there is little difference in the average value of cash on delivery security (2.5) between it and e-wallet security. Even so, the security level of e-wallets is higher than the security of cash on delivery (COD).
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Serius Nazara, D., Ratnawita, Ekasari, S., Sulistiarini, E. B., & Yuniarti Utami, E. (2024). Analysis Of Perceived Value of Benefit Cash on Delivery Payment Method Customers When Using Digital Wallet Application. Jurnal Informasi Dan Teknologi, 6(1), 21-28. https://doi.org/10.60083/jidt.v6i1.467
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References
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[2] Nazara, D. S., Metekohy, S., Nurhab, M. I., Yandari, A. D., & Setiawan, R. (2023). The Role of Company Size as a Moderating Variable in the Relationship Between Tax Avoidance, Political Connections and Corporate Governance. Journal of Economic, Bussines and Accounting (COSTING), 6(2), 2228-2243.
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[4] Wibowo, T. S., Suhendi, D., Suwandana, I. M. A., Nurdiani, T. W., & Lubis, F. M. (2023). The Role Of Transformational Leadership And Organizational Culture In Increasing Employee Commitment. International Journal of Economics, Business and Accounting Research (IJEBAR), 7(2).
[5] Rony, Z. T., Lubis, F. M., & Rizkyta, A. (2019). Job shadowing as one of the effective activities in the promotion process creates quality managers. International Journal of Recent Technology and Engineering, 8(2), 388-396.
[6] Sarumaha, Y. A., Firdaus, D. R., & Moridu, I. (2023). The Application of Artificial Bee Colony Algorithm to Optimizing Vehicle Routes Problem. JISTE (Journal of Information System, Technology and Engineering), 1(1), 11-15.
[7] Qurtubi, A. (2018). Impacts of monitoring and evaluation, active roles of lecturers, classroom interaction, and government policy on teaching productivity. BISNIS & BIROKRASI: Jurnal Ilmu Administrasi dan Organisasi, 24(3), 3.
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[9] Supardi, S., Qurtubi, A., & Fatoni, H. (2023). Kemitraan Sekolah dan Komite Sekolah Dalam Meningkatkan Mutu Pendidikan di SMP IT Raudhatul Jannah Cilegon. Journal on Education, 5(4), 11196-11203.
[10] Kamaruddin, I., Tannady, H., Al Haddar, G., Sembiring, D., & Qurtubi, A. (2023). The Effect of Direct Compensation and Work Motivation on Teacher Productivity at Private Senior High School in Jakarta. Edunesia: Jurnal Ilmiah Pendidikan, 4(2), 472-482.
[11] Qurtubi, A. (2021). Educational Management Using E-Learning to Maximize Learning Efficiency and Speed Up the Industrial Revolution 4.0. Al-Ishlah: Jurnal Pendidikan, 13(3), 2319-2326.
[12] Sarumaha, Y. A. (2016). Perubahan pembelajaran yang berpusat pada guru ke berpusat pada siswa. Intersections, 1(01).
[13] Haniko, P., Sarumaha, Y. A., Satria, E., & Hs, N. Anas.(2023). Building Students’ Critical Thinking Skill through Problem-Based Learning Model. WIDYA ACCARYA: Jurnal Kajian Pendidikan, 14(1), 92-98.
[14] Lubis, F. M. (2019). DIGITAL LEADERSHIP IN MANAGING WORK MOTIVATION OF MILLENIAL EMPLOYEES:(STUDY CASE: OIL AND GAS INDUSTRY IN INDONESIA). Asia Proceedings of Social Sciences, 4(2), 108-110.
[15] Aulia, M. R. (2020). Pengaruh Kompetensi Kewirausahaan Terhadap Kinerja Usaha Kedai Kopi Skala Mikro Dan Kecil Di Kota Medan. Jurnal Manajemen Bisnis Krisnadwipayana, 8(3), 100-113.
[16] Pramana, C., Susanti, R., Ernawati, K., Darmawan, I. P. A., Miftah, M. Z., Lestyowati, J., ... & Ramadhani, R. [Cek Similarity Sebelum Terbit] Distance Learning in Primary Schools During the COVID-19 Pandemic in Indonesia. Turkish Journal of Computer and Mathematics Education, 12(4), 263-270.
[17] Ariano, A., Bashirah, A. R., Lorenza, D., Nabillah, M., Apriliana, S. N., & Ernawati, K. (2019). Hubungan Faktor Lingkungan dan Perilaku Terhadap Kejadian Infeksi Saluran Pernafasan Akut (ISPA) di Desa Talok Kecamatan Kresek. Jurnal Kedokteran Yarsi, 27(2), 076-083.
[18] Supinganto, A., Pramana, C., Sirait, L. I., Kumalasari, M. L. F., Hadi, M. I., Ernawati, K., ... & Hadi, S. P. I. (2021). The use of masks, as an effective method in preventing the transmission of the COVID-19, during pandemic and the new Normal Era: A review. Kusniyati and Hadi, Selasih Putri Isnawati, The Use of Masks, as an Effective Method in Preventing the Transmission of the COVID-19, During Pandemic and the New Normal Era: A Review (February 7, 2021).
[19] Ernawati, K., Nugroho, B. S., Suryana, C., Riyanto, A., & Fatmawati, E. (2022). Advantages of Digital Applications in Public Health Services on Automation Era. International journal of health sciences, 6(1), 174-186.
[20] Susanna, D., Ernawati, K., Ahmadi, U. F., Hasan, H., & Ritawati, R. (2019). Sismantik: Empowerment of Larvae Monitoring Students in Reducing Cases of Dengue Hemorrhagic Fever (DHF). Jurnal Pengabdian kepada Masyarakat (Indonesian Journal of Community Engagement), 5(2), 188-199.
[21] Fitri, S., Wardana, Y. F. W., Mustafa, F., Sari, E. N., & Arief, I. (2023). Analysis of The Influence of Online Purchase Decisions, Digital Perceive Value of Quality and Digital Viral Marketing on Consumer Satisfaction of Skincare Products. Jurnal Informasi dan Teknologi, 148-152.
[22] Sari, E. N. (2021). Pengaruh Store Atmosphere Terhadap Keputusan Pembelian Kopi Pada Kong Djie Café Pekanbaru. Innovative: Journal Of Social Science Research, 1(2), 73-80.
[23] Sudirman, W. F. R., Sari, E. N., Reza, S., Syaipudin, M., & Hidayat, H. (2023). Apakah fintech lending berpengaruh terhadap kinerja bank syariah di indonesia?. MONEY: JOURNAL OF FINANCIAL AND ISLAMIC BANKING, 1(2), 81-90.
[24] Sari, E. N., Farhas, R. J., Zulmi, S., & Zakky, M. A. (2021). Analisis Keputusan Konsumen Dalam Pembelian Smartphone (Studi Kasus Pada Mahasiswa Universitas Pahlawan Tuanku Tambusai). Innovative: Journal Of Social Science Research, 1(2), 688-695.
[25] Rabialdy, F., & Sari, E. N. (2022). Peran Program Pelatihan Terhadap Kinerja UKM Di Kota Pekanbaru. Jurnal Ilmiah Ekonomi Dan Pajak, 2(2), 8-12.
[26] Ricardianto, P., Ikhsan, R., Setiawati, R., & Gugat, R. (2020). How to improve ship crew’s work effectiveness through the leadership style, work life balance and employee engagement in Indonesia national shipping. Management Science Letters, 10(2), 399-410.
[27] Hartatik, H., Kwintiana, B., Nengsih, T. A., Baradja, A., Harto, B., Sudipa, I. G. I., ... & Gugat, R. M. D. (2023). DATA SCIENCE FOR BUSINESS: Pengantar & Penerapan Berbagai Sektor. PT. Sonpedia Publishing Indonesia.
[28] Suhardjono, S., Cakranegara, P. A., Sari, A. R., Gugat, R. M. D., & Mayasari, N. (2022). Analysis of Internet Utilization for the Community in Terms of Rural and Urban Conditions in the Province of Indonesia. Jurnal Mantik, 6(3), 2954-2961.
[29] Suraharta, I. M., Djajasinga, N. D., Wicaksono, M. B. A., Akbar, R. A., Priono, N. J., Yusuf, M. A., & Gugat, R. M. D. (2022). Electric vehicle policy: the main pillar of Indonesia's future energy security. International Journal of Science and Society, 4(4), 142-156.
[30] Bakhar, M., Harto, B., Gugat, R. M. D., Hendrayani, E., Setiawan, Z., Surianto, D. F., ... & Tampubolon, L. P. D. (2023). PERKEMBANGAN STARTUP DI INDONESIA (Perkembangan Startup di Indonesia dalam berbagai bidang). PT. Sonpedia Publishing Indonesia.
[31] Lubis, F., Rony, Z., & Santoso, B. (2020, March). Digital leadership in managing employee work motivation (case study: oil and gas industry in Indonesia). In Proceedings of the 2nd International Conference on Social Sciences, ICSS 2019, 5-6 November 2019, Jakarta, Indonesia.
[32] Aryanto, T., Tukinah, U., Hartarini, Y. M., & Lubis, F. M. (2020). Connection of Stress and Job Satisfaction to Successful Organizational Stress Management: A Literature Review. International Journal of Advanced Engineering Research and Science, 7(11).
[33] Ratnawita, R., Aprila, B. N., Candra, E., & Kespandiar, T. (2023). The Influence of Service Quality, Customer Value and Customer Expectations on Customer Satisfaction of Commuter Line Train Services. JEMSI (Jurnal Ekonomi, Manajemen, dan Akuntansi), 9(2), 322-326.
[34] Sarumaha, Y. A., Putri, R. I. I., & Hartono, Y. (2018). Percentage Bar: A Model for Helping Fifth Grade Students Understand Percentages. Mosharafa: Jurnal Pendidikan Matematika, 7(2), 155-166.
[35] Nafisa, L., Ratnawita, R., Diawati, P., Hermiyetti, H., & Abdurohim, A. (2023). Analysis of Education for Socialization and Understanding of Accounting Science in Business Development of Micro, Small and Medium Enterprises in Medan City. Edumaspul: Jurnal Pendidikan, 7(1), 527-531.
[36] Sarumaha, Y. A. (2018). Justifikasi dalam Pembelajaran Matematika.
[37] Lubis, Z., Zarlis, M., & Aulia, M. R. (2023). Performance Analysis of Oil Palm Companies Based on Barcode System through Fit Viability Approach: Long Work as A Moderator Variable. Aptisi Transactions on Technopreneurship (ATT), 5(1), 40-52.
[38] Junaidi, J., Lubis, Z., Effendi, I., Aulia, M. R., Utami, M. P., & Supriatna, D. (2023). Strategy Enhancement Performance MSMEs Through PTPN III Partnership Program. Devotion Journal of Community Service, 4(2), 438-445.
[39] Aulia, M. R. (2020). Pengaruh kompetensi kewirausahaan terhadap kinerja usaha kedai kopi skala mikro dan kecil pada masa pandemi Covid-19 di Kota Medan. Jurnal Agriust, 38-44.
[40] Aulia, M. R., Saragi, C. P., & Simbolon, R. (2021). The Effect of Entrepreneurial Characteristics on Entrepreneurial Competence and Entrepreneurial Competence on Business Performance of Micro and Small-Scale Coffee Shops in Bogor. BASKARA: Journal of Business and Entrepreneurship, 4(1), 37-48.
[41] Bohalima S A U dkk, “Implementation of the Cash on Delivery Payment Method Through Consumer Satisfaction on the Tiktok Application,” Journal of Educational and Language Research, vol. 1, 2022.
[42] C. S. Octiva, Israkwaty, U. W. Nuryanto, H. Eldo, and A. Tahir, “Application of Holt-Winter Exponential Smoothing Method to Design a Drug Inventory Prediction Application in Private Health Units”, jidt, vol. 6, no. 1, pp. 1-6, Jan. 2024.
[43] F. Sudirjo, D. M. Ratna Tungga Dewa, L. Indra Kesuma, L. Suryaningsih, and E. Yuniarti Utami, “Application of The User Centered Design Method To Evaluate The Relationship Between User Experience, User Interface and Customer Satisfaction on Banking Mobile Application”, jidt, vol. 6, no. 1, pp. 7-13, Jan. 2024.
[44] Fatkhuri, D. Dharmawan, W. Desty Febrian, S. Karyadi, and I. Sani, “Application of Heuristic Evaluation Method to Evaluate User Experience and User Interface of Personnel Management Information Systems to Improve Employee Performance”, jidt, vol. 6, no. 1, pp. 14-20, Jan. 2024.