Application of The Unified Theory of Acceptance and Use of Technology Method to Analyze Factors Influencing The Use of Digital Wallets in Indonesia
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Published:
Feb 28, 2024
Keywords:
Performance Expectancy, Effort Expectancy, Intention To Use, Mobile Wallet
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Abstract
This study aims to determine how the intention to use digital wallets is influenced by performance expectancy, effort expectancy, social influence, and enabling factors. The author selected the type of conclusive research design for this study. Descriptive research is the methodology, and a cross-sectional design is employed to collect data. Questionnaires were distributed to collect data utilizing non-probability sampling techniques, particularly judgmental sampling. One hundred responders are needed. The author measures the existing variables using an interval scale. It was discovered that performance expectancy positively influences the intention to utilize the wallet application based on the data processing outcomes. On the other hand, effort expectancy has no discernible impact on intention to use, indicating that users' intentions are unaffected by their expectations regarding the degree of difficulty associated with utilizing the application. Furthermore, it was discovered that effort expectancy positively impacts performance expectancy. It was also found that social influence variables positively impacted use intention. Facilitating conditions did not, however, appear to affect the intention to use significantly
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Edhie Rachmad, Y., Ady Bakri, A., Nuraini, R., Widia Nurdiani, T., & Kushariyadi. (2024). Application of The Unified Theory of Acceptance and Use of Technology Method to Analyze Factors Influencing The Use of Digital Wallets in Indonesia. Jurnal Informasi Dan Teknologi, 6(1), 229-234. https://doi.org/10.60083/jidt.v6i1.504
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References
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[23] Hartono, R., Sumaryana, Y., & Nurfaizi, A. (2023). Analisa Perbandingan Kinerja Algoritma Klasifikasi Untuk Prediksi Penyakit Kanker Payudara. (JurTI) Jurnal Teknologi Informasi, 7(1), 116-124.
[24] Ningrum, E. R., & Ningsih, S. (2021). ANALISIS KINERJA PEGAWAI DIREKTORAT KESEHATAN KERJA DAN OLAHRAGA KEMENTERIAN KESEHATAN JAKARTA SELATAN TAHUN 2021. PANDITA: Interdisciplinary Journal of Public Affairs, 4(1), 1-10.
[2] Nurdiani, T. W. (2021). Integrating Marketing and Finance to Increase Company Performance in Vuca World: A Case Study on Banking State-Owned Enterprise in Indonesia (MANDIRI, BRI, BTN, BNI). European Journal of Business and Innovation Research, 9(5), 27-32.
[3] Leiva, F. M., & Luna, I. R, "Mobile Payment Adoption in the Age of Digital Transformation: The Case of Apple Pay," MDPI, Open Access Journal, vol. 12, no. 13, 2021.
[4] Nurdiani, T. W. (2021). Case Study: Risk Analysis in Implementation of Istishna Buying on Home Ownership Loans Financing Products at Bank BTN Syariah. American International Journal of Business Management, 4(9), 61-65.
[5] Ghalandari, K, "The Effect of Performance Expectancy, Effort Expectancy, Social Influence and Facilitating Conditions on Acceptance of E-Banking Services in Iran: the Moderating Role of Age and Gender," Middle-East Journal of Scientific Research, vol. 12, no. 6, pp. 801–807, 2022.
[6] Tannady, H., Dewi, C. S., & Gilbert. (2024). Exploring Role of Technology Performance Expectancy, Application Effort Expectancy, Perceived Risk and Perceived Cost On Digital Behavioral Intention of GoFood Users. Jurnal Informasi Dan Teknologi, 6(1), 80-85. https://doi.org/10.60083/jidt.v6i1.477
[7] Gilitwala, B, "E-Wallet- Factors Affecting Its Intention to Use," International Journal of Recent Technology and Engineering, vol. 8, no. 4, pp. 3411–3415, 2020.
[8] Nurprihatin, F., & Tannady, H. (2018). An integrated transportation models and savings algorithm to minimize distribution costs. In Proceeding of the 1st Asia Pacific Conference on Research in Industrial and Systems Engineering (pp. 216-221). Depok: Department of Industrial Engineering Universitas Indonesia.
[9] Danish, R. Q, "Effect of performance expectancy and effort expectancy on the mobile commerce adoption intention through personal innovativeness among Pakistani consumers," Pakistan Journal of Commerce and Social Sciences (PJCSS), vol. 12, no. 2, pp. 501–520, 2021.
[10] Tannady, H., Dwi Susmantoro, T., & Hendra, T. (2023). The Application of Exponential Comparison Method and Analytical Hierarchy Process to Analyze Supply Chain Performance. Jurnal Sistim Informasi Dan Teknologi, 5(1), 58–62. https://doi.org/10.37034/jsisfotek.v5i1.201
[11] Madyatmadja, E. D., Liliana, L., Andry, J. F., & Tannady, H. (2020). Risk analysis of human resource information systems using COBIT 5. Journal of Theoretical and Applied Information Technology, 98(21), 3357-3367.
[12] Pono, M., Reni, A., Osman, I., & Harisa, R. (2019, August). Performance enhancement strategy through business environment, product innovation and competitive advantages. In 3rd International Conference on Accounting, Management and Economics 2018 (ICAME 2018) (pp. 258-262). Atlantis Press.
[13] Tannady, H., Andrea, B., Nurprihatin, F., & Lusiani, M. (2017). Analisis kualitas jasa pada maskapai penerbangan rute domestik tarif menengah kebawah dengan menggunakan metode Servqual dan metode Importance and Performance Analysis. Prosiding SNATIF, 693-699.
[14] Thong, J. Y. L., & Xu, X, "Consumer Acceptance and Use of Information Technology: Extending the Unified Theory of Acceptance and Use of Technology," MIS Quarterly, vol. 36, no. 1, pp. 157, 2022.
[15] Hidayat, W. G. P., & Tannady, H. (2023). Analysis of Organizational Citizenship Behavior (OCB) Variables, Work Stress, Work Communication, Work Climate Affecting Employee Performance and Turnover Intention at PT. Bank Tabungan Negara (Persero) Tbk. Cabang Gresik. International Journal of Science, Technology & Management, 4(3), 688-696.
[16] Hartono, R., & Ramadhan, T. I. (2022). Implementasi Metode User Centered Design (UCD) dengan Framework Kanban dalam Membangun Desain Interaksi. Jurnal Algoritma, 19(2), 823-831.
[17] Subagja, D., Hartono, R., & Ruuhwan, R. (2023). Evaluasi UI/UX Pada Sistem Informasi Pendaftaran TNI-AD Menggunakan System Usability Scale (SUS) dan Design Thinking. (JurTI) Jurnal Teknologi Informasi, 7(1), 51-59.
[18] Pramayu, A. P., Rahmawati, H. N., Tantia, A. A., Putra, A. P., & Fauzia, R. N. (2023). Tinjauan Persepsi Penghuni Gedung terhadap Sistem Proteksi Kebakaran di Gedung Y Tahun 2022 sebagai Bagian dari Budaya K3. Malahayati Nursing Journal, 5(3), 670-684.
[19] Pramayu, A. (2018). TINJAUAN SISTEM PENCEGAHAN DAN PENANGGULANGAN KEBAKARAN DI ITC KUNINGAN JAKARTA. Jurnal Ilmiah Kesehatan BPI, 2(2), 87-96.
[20] Lestari, K. S., Budijono, A., Pramayu, A., & Ansyori, A. (2015). Climate Change and Pneumonia Disease: An Ecological Study.
[21] Pratiwi, P. S., & Ningsih, S. (2022). Implementasi Akuntabilitas dan Transparansi Pada Pelayanan Publik di Kelurahan Pondok Kelapa Jakarta Timur Tahun 2020. PANDITA: Interdisciplinary Journal of Public Affairs, 5(1), 44-50.
[22] Shalsabila, R. N., & Ningsih, S. (2023). Pembinaan Pegawai Bagian Management Trainee di PT Jasa Marga Pusat Jakarta Timur. PANDITA: Interdisciplinary Journal of Public Affairs, 6(2), 154-164.
[23] Hartono, R., Sumaryana, Y., & Nurfaizi, A. (2023). Analisa Perbandingan Kinerja Algoritma Klasifikasi Untuk Prediksi Penyakit Kanker Payudara. (JurTI) Jurnal Teknologi Informasi, 7(1), 116-124.
[24] Ningrum, E. R., & Ningsih, S. (2021). ANALISIS KINERJA PEGAWAI DIREKTORAT KESEHATAN KERJA DAN OLAHRAGA KEMENTERIAN KESEHATAN JAKARTA SELATAN TAHUN 2021. PANDITA: Interdisciplinary Journal of Public Affairs, 4(1), 1-10.