Analysis of The Influence of Technology Perceived Credibility, Application Perceived Usefulness and Attitude Toward Digital Payment on Intention to Use Digital Wallet Shopee Pay

Article Sidebar

Download
Published: Feb 18, 2024
DOI: https://doi.org/10.60083/jidt.v6i1.501
Keywords:
Perceived Usefulness, Attitude Toward Mobile Payment, Perceived Credibility, Digital Payment

Main Article Content

Afrizal Zein
Universitas Pamulang
Muhammad Amsal Nasution
STAI Barumun Raya Sibuhuan
Alfry Aristo Jansen Sinlae
Universitas Katolik Widya Mandira
Gita Siwi Anggraeni
Universitas Widyagama Malang
Rini Nuraini
Universitas Nasional

Abstract

The purpose of this study is to examine how consumers of e-wallets' attitudes regarding mobile payments, perceived utility, perceived ease of use, perceived credibility, and perceived self-efficacy affect their intention to utilize mobile payment behavior. This study employs a cross-sectional design and descriptive research methodology. This study combined a judicial sampling strategy with a non-probability sampling method. There were one hundred responders in this study. A questionnaire was used to obtain the data. Descriptive analysis was employed in this study to categorize respondents' responses. The structural equation model method will be used to examine the data in this study. Perceived utility and perceived simplicity of use in the context of e-wallets strongly influence attitudes toward mobile payments, according to the data processing and analysis results. In addition, the intention to use mobile payments is significantly positively influenced by one's attitude about mobile payments. Perceived self-efficacy and perceived credibility, however, do not significantly affect the intention to use mobile payments. This means that although users may feel confident in their ability to use e-wallets or believe in the reliability of e-wallets, this does not directly influence their desire to use the service. Therefore, companies do not need to focus too much on improving these two aspects to increase digital payment intention.

Article Details

How to Cite
Zein, A., Amsal Nasution, M., Jansen Sinlae, A. A., Siwi Anggraeni, G., & Nuraini, R. (2024). Analysis of The Influence of Technology Perceived Credibility, Application Perceived Usefulness and Attitude Toward Digital Payment on Intention to Use Digital Wallet Shopee Pay. Jurnal Informasi Dan Teknologi, 6(1), 212-216. https://doi.org/10.60083/jidt.v6i1.501
Issue
2024, Vol. 6, No. 1
Section
Articles
Creative Commons License

This work is licensed under a Creative Commons Attribution 4.0 International License.

References

[1] Yoon, T.E, “An Empirical Investigation on Consumer Acceptance of Mobile Banking Services,” Business and Management Research, vol. 2, no. 1, pp. 31-40, 2023.
[2] Sudirjo, F., Setyo Oetomo, D., Grace Putrianti, F., Abubakar, F., & Lamboy Sinaga, V. (2024). Analysis of The Influence of Price, Digital Advertising and E-Service Quality on Digital Repurchase Intention of Online Travel Platform Users. Jurnal Informasi Dan Teknologi, 6(1), 170-175. https://doi.org/10.60083/jidt.v6i1.493
[3] Tannady, H., Dewi, C. S., & Gilbert. (2024). Exploring Role of Technology Performance Expectancy, Application Effort Expectancy, Perceived Risk and Perceived Cost On Digital Behavioral Intention of GoFood Users. Jurnal Informasi Dan Teknologi, 6(1), 80-85. https://doi.org/10.60083/jidt.v6i1.477
[4] Tannady, H., Sjahruddin, H., Saleh, I., Renwarin, J. M., & Nuryana, A. (2022). Role of Product Innovation and Brand Image Toward Customer Interest and Its Implication on Electronic Products Purchase Decision. Widyakala Journal, 9(2), 93-98.
[5] Han, E.K, “Antecedents of mobile app usage among smartphone users,” Journal of Marketing Communications, vol. 22, no. 6, pp. 653-670, 2020.
[6] Tannady, H., Andry, J. F., Sudarsono, B. G., & Krishartanto, Y. (2020). Enterprise architecture using Zachman framework at paint manufacturing company. Technol. Reports Kansai Univ, 62(4), 1869-1883.
[7] Luarn, P, “Toward an understanding of the behavioral intention to use mobile banking,” Computers in Human Behavior, vol 21, no. 6, pp. 873–891, 2018.
[8] Tanuwijaya, C., & Tannady, H. (2019, August). Evaluasi Produk dan Pelayanan di Toko Buku Gramedia Emporium Pluit Mall Jakarta Utara Menggunakan Service Quality. In Seminar Nasional Sains dan Teknologi Informasi (SENSASI) (Vol. 2, No. 1).
[9] Singh, M, “Role of risk, self-efficacy, and innovativeness on behavioral intentions for mobile payment systems in the restaurant industry,” Journal of Foodservice Business Research, vol. 19, no. 5, pp. 454-473, 2020.
[10] Nurprihatin, F., & Tannady, H. (2018). An integrated transportation models and savings algorithm to minimize distribution costs. In Proceeding of the 1st Asia Pacific Conference on Research in Industrial and Systems Engineering (pp. 216-221). Depok: Department of Industrial Engineering Universitas Indonesia.
[11] Oliveira et al, “Mobile payment: Understanding the determinants of customer adoption and intention to recommend the technology,” Computers in Human Behavior, vol 61, no. 2, pp. 404-414, 2021.
[12] Tannady, H., & Filbert, K. (2018). Pengendalian Persediaan dengan Menggunakan Metode Economic Oreder Quantity dan Silver Meal Algorithm (Studi Kasus PT SAI). Jurnal Teknik dan Ilmu Komputer.
[13] De ruyter, K, “Customer Self-Efficacy in Technology- Based Self-Service,” Journal of Service Research, vol. 11, no. 4, pp. 407-428, 2022.
[14] Sudirjo, F., Nurbakti, R., Hadi Nugroho, I., Ekaputra, A., & Yuniarti Utami, E. (2024). Analysis of The Influence of Technology Perceived Quality, Digital Advertising and Technology Digital Experiental Marketing on Customers Intention to Purchase at Marketplace Platform Tokopedia. Jurnal Informasi Dan Teknologi, 5(4), 285-290. https://doi.org/10.60083/jidt.v5i4.454
[15] Madyatmadja, E. D., Liliana, L., Andry, J. F., & Tannady, H. (2020). Risk analysis of human resource information systems using COBIT 5. Journal of Theoretical and Applied Information Technology, 9