Application of Heuristic Evaluation Method to Evaluate User Experience and User Interface of Personnel Management Information Systems to Improve Employee Performance
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Published:
Jan 14, 2024
Keywords:
User Interface, User Experience, User Satisfaction, User Centered Design, Heuristic Evaluation
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Abstract
This research aims to determine the level of user satisfaction with using SIMPEG application and evaluate the user interface design to improve the user experience. The research was conducted using qualitative methods. Researchers decided to involve as many as 100 participants in this research. To collect data and information based on system requirements, researchers collect data using observation, interviews, questionnaires, and literature studies. In designing the evaluation at application, researchers used a user-centered design approach and the heuristic evaluation method. Based on the research results, it was found that in the UCD approach, it often experiences bugs and errors, whereas in application there is no mobile application available, which aims to make it easier for employees to access the application anywhere and anytime. It is currently only available on a web basis. The UCD approach shows that the application has uses and functions that meet employee expectations with an average percentage of 70%, falling into the attractive category. The end result of the UCD approach emphasizes the importance of clearly understanding users and providing better user experiences. Meanwhile, the HE approaches helps identify problems with the application and focuses attention on usability issues in the HE aspects. In an effort to improve the quality of the user interface (UI) and user experience (UX) in application, the evaluation that has been carried out shows that improvements need to be focused on the appearance and use of the application.
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Fatkhuri, Dharmawan, D., Desty Febrian, W., Karyadi, S., & Sani, I. (2024). Application of Heuristic Evaluation Method to Evaluate User Experience and User Interface of Personnel Management Information Systems to Improve Employee Performance. Jurnal Informasi Dan Teknologi, 6(1), 14-20. https://doi.org/10.60083/jidt.v6i1.466
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References
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[18] Anantadjaya, S. P., Setiawan, B. A., Violin, V., Moridu, I., & Bailusy, M. N. (2023). Exploring Financial Technology’s Impact On Generation Z Transaction Knowledge. Jurnal Scientia, 12(03), 3945-3951.
[19] Sarumaha, Y. A., Firdaus, D. R., & Moridu, I. (2023). The Application of Artificial Bee Colony Algorithm to Optimizing Vehicle Routes Problem. JISTE (Journal of Information System, Technology and Engineering), 1(1), 11-15.
[20] Tubagus, M., Muslim, S., & Suriani, S. (2020). Development of learning management system-based blended learning model using claroline in higher education.
[21] Satra, R., Syafie, L., & Tubagus, M. (2023, May). Comparison of server technologies using Kernel-based virtual machine and container virtualization. In AIP Conference Proceedings (Vol. 2595, No. 1). AIP Publishing.
[22] Iswanto, A. H., Moridu, I., Inayati, T., Hudzafidah, K., & Rapini, T. (2020). Mobilising financial performance of the Indonesian automotive industry: The role of innovation dimensions and environmental sustainability orientation. International Journal of Innovation, Creativity and Change, 11(6), 572-591.
[23] Sjahruddin, H., Hidayat, P., Moridu, I., & Sutaguna, I. N. T. (2022). Determination of The Best Employee Using The Behavioral Anchor Rating Scale. Jurnal Mantik, 6(3), 2753-2758.
[24] Ardyansyah, F., Sutaguna, I. N. T., Moridu, I., Cakranegara, P. A., & Wiryawan, D. (2022). Business Strategy Formulation Based on SWOT Analysis: Case Study of PT Hatten Wine Bali. Budapest International Research and Critics Institute-Journal (BIRCI-Journal), 5(3), 19867-19876.
[25] Tubagus, M., Haerudin, H., Fathurohman, A., Adiyono, A., & Aslan, A. (2023). The impact of technology on islamic pesantren education and the learning outcomes of santri: new trends and possibilities. Indonesian Journal of Education (INJOE), 3(3), 443-450.
[26] Rafiek, M., & Effendi, H. R. (2022). A semantic analysis of the fishery vocabulary of the Hulu dialect of Banjarese. Studies in English Language and Education, 9(3), 1256-1282.
[27] Rafiek, M., & Nisa, R. (2023). Comparison of Malay and Banjarese vocabulary in Upin and Ipin animated films: Teaching materials for foreign speakers. Linguistics and Culture Review, 7(1), 39-53.
[28] Dharmawan, D., Judijanto, L., Rahmi, N., & Lotte, L. N. A. (2023). Analysis Of The Influence Of E-Word Of Mouth, Brand Image And E-Service Quality On Repurchase Intention Of Digital Bank Customers. JEMSI (Jurnal Ekonomi, Manajemen, dan Akuntansi), 9(6), 2606-2612.
[29] Fajariah, F., Saragih, H., Dharmawan, D., Judijanto, L., & Munizu, M. (2023). Application of Principal Component Analysis and Maximum Likelihood Estimation Method to Identify the Determinant Factors Intention to Use of Paylater in E-Commerce. Jurnal Informasi dan Teknologi, 118-123.
[30] Hasna, R. N., Tolle, H., & Wijoyo, S. H, “Evaluation and Design of User Experience using the Human Centered Design and Heuristic Evaluation Method in the Dunia Games Application,” Jurnal Pengembangan Teknologi Informasi Dan Ilmu Komputer, vol. 4, no. 4, pp. 1333–1343, 2020.
[31] Setiawan, I., & Sari, D, “Usability evaluation of mobile learning application using heuristic evaluation,” International Journal of Emerging Technologies in Learning (iJET), vol. 16, no. 13, pp. 71-88, 2021.
[32] Waralalo, M. Haya, “Analysis of User Interface (UI) and User Experience (UX) at AIS UIN Jakarta Using Heuristic Evaluation and Webuse Methods with Iso 13407 Standards,” Journal of Chemical Information and Modeling, vol. 53, no. 9, pp. 1689–1699, 2019.
[33] Zhu, J., Chen, X., Zhu, Q., & Bian, W, “User-centered design and usability testing of an electronic health record prototype,” Journal of Medical Systems, vol. 43, no. 10, pp. 311, 2019.
[34] F. Sudirjo, D. M. Ratna Tungga Dewa, L. Indra Kesuma, L. Suryaningsih, and E. Yuniarti Utami, “Application of The User Centered Design Method To Evaluate The Relationship Between User Experience, User Interface and Customer Satisfaction on Banking Mobile Application”, jidt, vol. 6, no. 1, pp. 7-13, Jan. 2024.
[1] Tubagus, M., & Muslim, S. (2019). The Impact of The Development of Blended Learning Models Using Computer applications in Higher Education. International Journal of Educational Research Review, 4(4), 573-581.
[2] Sutrisno, S., Wulandari, W., Violin, V., Supriyadi, A., & Tawil, M. R. (2023). Prioritization of the Best Online Platform for MSMEs Using Simple Additive Weighting Method. Journal on Education, 5(3), 10265-10275.
[3] Violin, V. (2022). Influence Leadership, Competence and Motivation To Performance Employee Service Health Regency Bay Bintuni West Papua Province. J. Adm. J. Pemikir. Ilm. dan Pendidik. Adm. Perkantoran, 9(2), 305-310.
[4] Fatkhuri, F., Fitriyatinur, Q., Suherman, A., & Setiawan, R. (2023). The Analysis of Relationship Between Work Life Quality and Work Motivation of Non-Medical Employees in Regional General Hospital. JEMSI (Jurnal Ekonomi, Manajemen, dan Akuntansi), 9(2), 393-398.
[5] Fatkhuri, F., Jufri, A., & Prasetyo, T. B. (2020). Human Resource Performance Improvement Based Upon Job Autonomy, Intrinsic Motivation and Job Demands. Al-Amwal: Jurnal Ekonomi dan Perbankan Syari'ah, 12(1), 47-59.
[6] Violin, V. (2019). PENGARUH HARGA POKOK PRODUKSI TERHADAP VOLUME PENJUALAN PADA PT. SEMEN BOSOWA MAROS. Jurnal Bisnis dan Kewirausahaan, 8(2).
[7] Putra, M. U. M., & Damanik, S. (2020). Service Implementation Of Consumer Interest In Tebing Tinggi Business Clinic Sumatera Utara. International Journal of Research-GRANTHAALAYAH, 8(9), 200-208.
[8] Sumitra, I. D., Wirawan, E., Putra, M., Kusumaningrat, I., & Maulana, H. (2021). Design of webinar information system for people with hearing impairments. Indonesian Journal of Community and Special Needs Education, 1(2), 77-86.
[9] Kelvinia, K., Putra, M. U. M., & Efendi, N. (2021). Pengaruh Lokasi, Harga dan Kualitas Pelayanan Terhadap Keputusan Pembelian. Jurnal Wira Ekonomi Mikroskil, 11(2), 85-98.
[10] Putra, M. U. M., & Damanik, S. (2017). Pengaruh ekspor migas dan non migas terhadap posisi cadangan devisa di Indonesia. Jurnal Wira Ekonomi Mikroskil, 7(2), 245-254.
[11] Malawat, M. S., & Putra, M. U. M. (2018, March). Review Of Implementation In Bunut Shoes Assistance Program In Order Of Micro, Small And Medium Enterprises Economic In Asahan Regency. In Journal of Physics: Conference Series (Vol. 970, No. 1, p. 012022). IOP Publishing.
[12] Rafiek, M. (2021). Equation of Malay vocabulary in the animation film of Upin and Ipin with Banjarese vocabulary in South Kalimantan. Journal of Language and Linguistic Studies, 17(1), 85-114.
[13] Rafiek, M., Noortyani, R., & Fajriah, N. (2022). Pelatihan penulisan artikel jurnal dan pengenalan aplikasi mendeley bagi mahasiswa s1 universitas palangka raya. Bubungan Tinggi: Jurnal Pengabdian Masyarakat, 4(4), 1342-1350.
[14] Violin, V., Hasan, S., & Sufri, M. (2022). Pengaruh Konsep Low-Cost Carrier dan Kualitas Layanan terhadap Kepuasan dan Loyalitas Pelanggan pada Maskapai Lion Airlines di Indonesia. Journal of Management Science (JMS), 3(1), 150-160.
[15] Herman, H., Rafiek, M., Agustina, T., Saddhono, K., Malabar, S., Saputra, N., & Purba, R. (2023). Exploring the metafunctions to improve EFL learners’ writing ability in the perspective of systemic functional linguistics. Research Journal in Advanced Humanities, 4(2).
[16] Tubagus, M., Syarifuddin, S., Syafie, L., Koderi, K., Satra, R., & Azis, H. (2023, May). The effectiveness test of the hybrid learning model based on the learning management system using statictical analysis. In AIP Conference Proceedings (Vol. 2595, No. 1). AIP Publishing.
[17] Oktafiani, F., Irdiana, S., Moridu, I., Latuni, F., & Sesario, R. (2022). Effect of Dividend Policy on Stock Price in LQ45 Companies. BIRCI-Journal, 5(02), 10031-10039.
[18] Anantadjaya, S. P., Setiawan, B. A., Violin, V., Moridu, I., & Bailusy, M. N. (2023). Exploring Financial Technology’s Impact On Generation Z Transaction Knowledge. Jurnal Scientia, 12(03), 3945-3951.
[19] Sarumaha, Y. A., Firdaus, D. R., & Moridu, I. (2023). The Application of Artificial Bee Colony Algorithm to Optimizing Vehicle Routes Problem. JISTE (Journal of Information System, Technology and Engineering), 1(1), 11-15.
[20] Tubagus, M., Muslim, S., & Suriani, S. (2020). Development of learning management system-based blended learning model using claroline in higher education.
[21] Satra, R., Syafie, L., & Tubagus, M. (2023, May). Comparison of server technologies using Kernel-based virtual machine and container virtualization. In AIP Conference Proceedings (Vol. 2595, No. 1). AIP Publishing.
[22] Iswanto, A. H., Moridu, I., Inayati, T., Hudzafidah, K., & Rapini, T. (2020). Mobilising financial performance of the Indonesian automotive industry: The role of innovation dimensions and environmental sustainability orientation. International Journal of Innovation, Creativity and Change, 11(6), 572-591.
[23] Sjahruddin, H., Hidayat, P., Moridu, I., & Sutaguna, I. N. T. (2022). Determination of The Best Employee Using The Behavioral Anchor Rating Scale. Jurnal Mantik, 6(3), 2753-2758.
[24] Ardyansyah, F., Sutaguna, I. N. T., Moridu, I., Cakranegara, P. A., & Wiryawan, D. (2022). Business Strategy Formulation Based on SWOT Analysis: Case Study of PT Hatten Wine Bali. Budapest International Research and Critics Institute-Journal (BIRCI-Journal), 5(3), 19867-19876.
[25] Tubagus, M., Haerudin, H., Fathurohman, A., Adiyono, A., & Aslan, A. (2023). The impact of technology on islamic pesantren education and the learning outcomes of santri: new trends and possibilities. Indonesian Journal of Education (INJOE), 3(3), 443-450.
[26] Rafiek, M., & Effendi, H. R. (2022). A semantic analysis of the fishery vocabulary of the Hulu dialect of Banjarese. Studies in English Language and Education, 9(3), 1256-1282.
[27] Rafiek, M., & Nisa, R. (2023). Comparison of Malay and Banjarese vocabulary in Upin and Ipin animated films: Teaching materials for foreign speakers. Linguistics and Culture Review, 7(1), 39-53.
[28] Dharmawan, D., Judijanto, L., Rahmi, N., & Lotte, L. N. A. (2023). Analysis Of The Influence Of E-Word Of Mouth, Brand Image And E-Service Quality On Repurchase Intention Of Digital Bank Customers. JEMSI (Jurnal Ekonomi, Manajemen, dan Akuntansi), 9(6), 2606-2612.
[29] Fajariah, F., Saragih, H., Dharmawan, D., Judijanto, L., & Munizu, M. (2023). Application of Principal Component Analysis and Maximum Likelihood Estimation Method to Identify the Determinant Factors Intention to Use of Paylater in E-Commerce. Jurnal Informasi dan Teknologi, 118-123.
[30] Hasna, R. N., Tolle, H., & Wijoyo, S. H, “Evaluation and Design of User Experience using the Human Centered Design and Heuristic Evaluation Method in the Dunia Games Application,” Jurnal Pengembangan Teknologi Informasi Dan Ilmu Komputer, vol. 4, no. 4, pp. 1333–1343, 2020.
[31] Setiawan, I., & Sari, D, “Usability evaluation of mobile learning application using heuristic evaluation,” International Journal of Emerging Technologies in Learning (iJET), vol. 16, no. 13, pp. 71-88, 2021.
[32] Waralalo, M. Haya, “Analysis of User Interface (UI) and User Experience (UX) at AIS UIN Jakarta Using Heuristic Evaluation and Webuse Methods with Iso 13407 Standards,” Journal of Chemical Information and Modeling, vol. 53, no. 9, pp. 1689–1699, 2019.
[33] Zhu, J., Chen, X., Zhu, Q., & Bian, W, “User-centered design and usability testing of an electronic health record prototype,” Journal of Medical Systems, vol. 43, no. 10, pp. 311, 2019.
[34] F. Sudirjo, D. M. Ratna Tungga Dewa, L. Indra Kesuma, L. Suryaningsih, and E. Yuniarti Utami, “Application of The User Centered Design Method To Evaluate The Relationship Between User Experience, User Interface and Customer Satisfaction on Banking Mobile Application”, jidt, vol. 6, no. 1, pp. 7-13, Jan. 2024.