Mambu, Joe Yuan, Ernest Matindas, Stenly Adam, and Toetik Wulyatiningsih. “Self Assessment Manajemen Layanan Menggunakan Framework Information Technology Infrastructure Library (ITILv4) Pada Incident Management Rumah Sakit Hermina, Lembean, Sulawesi Utara”. Jurnal Informasi dan Teknologi 5, no. 2 (June 6, 2023): 9-18. Accessed November 25, 2025. https://jidt.org/jidt/article/view/319.