Application of End User Computing Satisfaction Method to Analyze Customer Satisfaction in Using Mobile Application of National E-Commerce Travel Company
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Published:
Jan 3, 2024
Keywords:
User Satisfaction Analysis, End-User Computing Satisfaction, Mobile Applications, Online Travel Agent
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Abstract
This study aims to ascertain perceived usefulness and service variables together with the degree of user satisfaction with the online travel agent application using the end-user computing satisfaction (EUCS) technique. Scholars employ a quantitative methodology. Questionnaires and literature reviews were the data collection techniques utilized to get the information required for this study. Respondents or clients who have downloaded or utilized the online travel agency application comprise the population used in this study. Purposive sampling is one of the sample techniques that the researcher utilized. One hundred individuals made up the sample. Microsoft Excel and the SmartPLS application version 3.3.9 are used for data processing. The measurement model, also known as the outer model, and the structural model, often known as the inner model, are the two models used in inferential data analysis using SmartPLS. According to the analysis's findings, user happiness is significantly impacted by and related to the content variable. User happiness is significantly impacted by and related to format variations. User satisfaction is significantly impacted by and related to the ease-of-use attribute. User happiness is influenced by and related to the perceived usefulness variable. User happiness is significantly impacted by and related to the service variable. In the meantime, user satisfaction is unaffected by the variables in this study that are rejected, specifically the accuracy variable, which is unrelated to user pleasure with the online travel agent application. User happiness is unaffected by the timing variable.
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Damara Gugat, R. M., Ozali, I., & Saribanon, E. (2024). Application of End User Computing Satisfaction Method to Analyze Customer Satisfaction in Using Mobile Application of National E-Commerce Travel Company. Jurnal Informasi Dan Teknologi, 5(4), 272-278. https://doi.org/10.60083/jidt.v5i4.452
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References
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[23] Siswanto, A., Pratiwi, R., Rokhmawati, D., & Dharta, F. Y. (2023). Analysis Of Determinant Factors Employee Performance Of Directorate General Of Intellectual Property Rights Republic Of Indonesia. JEMSI (Jurnal Ekonomi, Manajemen, dan Akuntansi), 9(6), 2493-2498.
[24] Turyadi, I., Zulkifli, Z., Tawil, M. R., Ali, H., & Sadikin, A. (2023). The Role Of Digital Leadership In Organizations To Improve Employee Performance And Business Success. Jurnal Ekonomi, 12(02), 1671-1677.
[25] Wibowo, T. S., Suhendi, D., Suwandana, I. M. A., Nurdiani, T. W., & Lubis, F. M. (2023). The Role Of Transformational Leadership And Organizational Culture In Increasing Employee Commitment. International Journal of Economics, Business and Accounting Research (IJEBAR), 7(2).
[26] Rony, Z. T., Lubis, F. M., & Rizkyta, A. (2019). Job shadowing as one of the effective activities in the promotion process creates quality managers. International Journal of Recent Technology and Engineering, 8(2), 388-396.
[27] Tannady, H., Dwi Susmantoro, T., & Hendra, T. (2023). The Application of Exponential Comparison Method and Analytical Hierarchy Process to Analyze Supply Chain Performance. Jurnal Sistim Informasi Dan Teknologi, 5(1), 58–62.
[28] Ricardianto, P., Ikhsan, R., Setiawati, R., & Gugat, R. (2020). How to improve ship crew’s work effectiveness through the leadership style, work life balance and employee engagement in Indonesia national shipping. Management Science Letters, 10(2), 399-410.
[29] Suraharta, I. M., Djajasinga, N. D., Wicaksono, M. B. A., Akbar, R. A., Priono, N. J., Yusuf, M. A., & Gugat, R. M. D. (2022). Electric vehicle policy: the main pillar of Indonesia's future energy security. International Journal of Science and Society, 4(4), 142-156.
[30] Fitriyatul Bilgies, A., Risal Tawil, M., Mardiah, A., Jusatria, & Arief, I. (2023). Analysis of The Influence of Online Consumer Reviews, Seasonal Digital Advertising and Celebrity Endorsers on Repurchase Intention of E-Commerce Consumers. Jurnal Informasi Dan Teknologi, 5(4), 26-32.
[31] Suriadi, S., Rafid, M., Zulkifli, Z., Abdurohim, A., & Damirah, D. (2023). The Influence of Organizational Culture, Work Environment and Work Discipline on Job Satisfaction of Teachers at Boarding School. Journal on Education, 5(4), 14777-14781.
[32] Aziz, F., Mayasari, N., Sabhan, S., Zulkifli, Z., & Yasin, M. F. (2022). The Future of Human Rights in the Digital Age: Indonesian Perspectives and Challenges. Journal of Digital Law and Policy, 2(1), 29-40.
[33] Wijanto, D. S. H, “The Influence of Information System Quality, Perceived Usefulness, and Information Quality on End User Satisfaction with Accounting Software,” Jurnal Simposium Nasional Akuntansi XI, vol. 30, no. 3, pp. 611- 623, 2018.
[2] Tubagus, M., Syarifuddin, S., Syafie, L., Koderi, K., Satra, R., & Azis, H. (2023, May). The effectiveness test of the hybrid learning model based on the learning management system using statictical analysis. In AIP Conference Proceedings (Vol. 2595, No. 1). AIP Publishing.
[3] Hastanti, R. P., & Purnama, B. E, “Web-Based Sales System (e-commerce) at Tata Distro Pacitan Regency,” Bianglala Informatika, vol. 3, no. 2, pp. 1-9, 2015.
[4] Murhum, N. N., Durachman, Y., & Fetrina, E, “Measuring User Acceptance of the Halodoc Health Application Using the Unified Theory of Acceptance and Use of Technology Model 2,” Jurnal Sains, Nalar, dan Aplikasi Teknologi Informasi, vol. 1, no. 2, pp. 24-31, 2022.
[5] Tubagus, M., Haerudin, H., Fathurohman, A., Adiyono, A., & Aslan, A. (2023). The impact of technology on islamic pesantren education and the learning outcomes of santri: new trends and possibilities. Indonesian Journal of Education (INJOE), 3(3), 443-450.
[6] Rukmiyati, & Budiartha, “The Influence of Information System Quality, Information Quality and Perceived Usefulness on End User Satisfaction with Accounting Software (Empirical Study at Star Hotels in Bali Province),” E-Jurnal Ekonomi dan Bisnis Universitas Udayana, vol. 5, no. 1, pp. 115-142, 2016.
[7] Tubagus, M., & Muslim, S. (2019). The Impact of The Development of Blended Learning Models Using Computer applications in Higher Education. International Journal of Educational Research Review, 4(4), 573-581.
[8] Satra, R., Syafie, L., & Tubagus, M. (2023, May). Comparison of server technologies using Kernel-based virtual machine and container virtualization. In AIP Conference Proceedings (Vol. 2595, No. 1). AIP Publishing.
[9] Dharta, F. Y., & Chaerudin, D. R. (2023, June). Using Digital Marketing Communications to Boost SMEs’ Local Economic Growth in Karawang Regency. In ICEMBA 2022: Proceedings of the International Conference on Economic, Management, Business and Accounting, ICEMBA 2022, 17 December 2022, Tanjungpinang, Riau Islands, Indonesia (p. 101). European Alliance for Innovation.
[10] Dharta, F. Y., Prasetyo, H., & Dema, Y. (2021). Influence of attitude on online impulse buying: perspective on marketing communication. Jurnal Studi Komunikasi, 5(3), 729-745.
[11] Hos, J., Kusujiarti, S., Jumintono, Upe, A., Arsyad, M., Hasniah, ... & Natanson, J. (2022). Conflict Management in Multiethnic Communities: a Case Study in Southeast Sulawesi, Indonesia. Journal of International Migration and Integration, 23(4), 1963-1985.
[12] Jumainah, J., Paramansyah, A., Rohmiyati, Y., Boari, Y., & Nurnaningsih, A. (2023). The Relationship Analysis Between The Index Card Match Learning Model and Students’ Activeness and Memorizing Capability. Journal on Education, 6(1), 1369-1374.
[13] Junaedi, D., Norman, E., Salistia, F., Arsyad, M. R., & Paramansyah, A. (2022). The Analysis of the Impact of Debt on the Indonesian Economy for the Period 1976-2021. ManBiz: Journal of Management and Business, 1(1), 1-18.
[14] Norman, E., Paramansyah, A., Utami, W., & Aminah, S. (2022). SWOT Analysis as a Strategy for Madrasah Principals in Realizing Academic Madrasah. Al Tanzim: Jurnal Manajemen Pendidikan Islam, 6(02), 520-530.
[15] Norman, E., Paramansyah, A., & Abdan, M. S. (2022). The Role of Organizational Culture in the Effectiveness of School Organizations. Da'watuna: Journal of Communication and Islamic Broadcasting, 2(3), 254-269.
[16] Paramansyah, A., Hamzah, H., Putra, R. P., Direja, A. H. S., & Zamakhsari, A. (2023). The Impact of Parents Training Program for the Psychosocial Development of Autism Spectrum Disorder Students. Journal on Education, 6(1), 6147-6154.
[17] Hendriyanto, D., Setiamika, M., & Primadewi, N. (2020). The effect of Ginkgo biloba against ototoxic hearing loss on advanced stage undifferentiated nasopharyngeal carcinoma receiving cisplatin chemotherapy. INTERNATIONAL JOURNAL OF NASOPHARYNGEAL CARCINOMA, 2(02), 44-46.
[18] Nurcahyo, V. E., & Hendriyanto, D. (2020). The depression level effect on the QOL of patients with obstructive sleep apnea syndrome. Oto Rhino Laryngologica Indonesiana (ORLI), 50(2), 135-40.
[19] Haddar, G. A. H., Hendriyanto, D. ., Munandar, H. ., Kelibia, M. U. ., & Muhammadiah, M. . (2023). ANALYSIS OF THE EFFECTIVENESS OF PROJECT STEAM-BASED LEARNING MODEL TO IMPROVE STUDENTS’ CRITICAL THINKING SKILLS. Community Development Journal : Jurnal Pengabdian Masyarakat, 4(5), 10519–10525.
[20] Lubis, F., Rony, Z., & Santoso, B. (2020, March). Digital leadership in managing employee work motivation (case study: oil and gas industry in Indonesia). In Proceedings of the 2nd International Conference on Social Sciences, ICSS 2019, 5-6 November 2019, Jakarta, Indonesia.
[21] Aryanto, T., Tukinah, U., Hartarini, Y. M., & Lubis, F. M. (2020). Connection of Stress and Job Satisfaction to Successful Organizational Stress Management: A Literature Review. International Journal of Advanced Engineering Research and Science, 7(11).
[22] Nursanti, S., Dharta, F. Y., Chaerudin, C., Syam, S. P., & Purnama, R. N. (2022). Generation z's perceptions of health information about the Covid-19. Jurnal Studi Komunikasi, 6(2), 587-602.
[23] Siswanto, A., Pratiwi, R., Rokhmawati, D., & Dharta, F. Y. (2023). Analysis Of Determinant Factors Employee Performance Of Directorate General Of Intellectual Property Rights Republic Of Indonesia. JEMSI (Jurnal Ekonomi, Manajemen, dan Akuntansi), 9(6), 2493-2498.
[24] Turyadi, I., Zulkifli, Z., Tawil, M. R., Ali, H., & Sadikin, A. (2023). The Role Of Digital Leadership In Organizations To Improve Employee Performance And Business Success. Jurnal Ekonomi, 12(02), 1671-1677.
[25] Wibowo, T. S., Suhendi, D., Suwandana, I. M. A., Nurdiani, T. W., & Lubis, F. M. (2023). The Role Of Transformational Leadership And Organizational Culture In Increasing Employee Commitment. International Journal of Economics, Business and Accounting Research (IJEBAR), 7(2).
[26] Rony, Z. T., Lubis, F. M., & Rizkyta, A. (2019). Job shadowing as one of the effective activities in the promotion process creates quality managers. International Journal of Recent Technology and Engineering, 8(2), 388-396.
[27] Tannady, H., Dwi Susmantoro, T., & Hendra, T. (2023). The Application of Exponential Comparison Method and Analytical Hierarchy Process to Analyze Supply Chain Performance. Jurnal Sistim Informasi Dan Teknologi, 5(1), 58–62.
[28] Ricardianto, P., Ikhsan, R., Setiawati, R., & Gugat, R. (2020). How to improve ship crew’s work effectiveness through the leadership style, work life balance and employee engagement in Indonesia national shipping. Management Science Letters, 10(2), 399-410.
[29] Suraharta, I. M., Djajasinga, N. D., Wicaksono, M. B. A., Akbar, R. A., Priono, N. J., Yusuf, M. A., & Gugat, R. M. D. (2022). Electric vehicle policy: the main pillar of Indonesia's future energy security. International Journal of Science and Society, 4(4), 142-156.
[30] Fitriyatul Bilgies, A., Risal Tawil, M., Mardiah, A., Jusatria, & Arief, I. (2023). Analysis of The Influence of Online Consumer Reviews, Seasonal Digital Advertising and Celebrity Endorsers on Repurchase Intention of E-Commerce Consumers. Jurnal Informasi Dan Teknologi, 5(4), 26-32.
[31] Suriadi, S., Rafid, M., Zulkifli, Z., Abdurohim, A., & Damirah, D. (2023). The Influence of Organizational Culture, Work Environment and Work Discipline on Job Satisfaction of Teachers at Boarding School. Journal on Education, 5(4), 14777-14781.
[32] Aziz, F., Mayasari, N., Sabhan, S., Zulkifli, Z., & Yasin, M. F. (2022). The Future of Human Rights in the Digital Age: Indonesian Perspectives and Challenges. Journal of Digital Law and Policy, 2(1), 29-40.
[33] Wijanto, D. S. H, “The Influence of Information System Quality, Perceived Usefulness, and Information Quality on End User Satisfaction with Accounting Software,” Jurnal Simposium Nasional Akuntansi XI, vol. 30, no. 3, pp. 611- 623, 2018.