Analysis of Factors That Influence Continuance Use Intention of Mobile Banking Users Using Expectation Confirmation Model
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Published:
Dec 25, 2023
Keywords:
Continuance Use Intention, Mobile Banking, Expectation-Confirmation Model
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Abstract
This research aims to see the results of the level of measurement of continuity of use intention in mobile banking and what variables have an influence. This study uses a quantitative approach. In this research, data collection was carried out through a literature study, observation, and surveys. Researchers analyzed demographic data using Microsoft Excel. Researchers analyzed and interpreted the research results by describing demographic data, outer models, and inner models. The conclusion of the research results, namely this research has succeeded in measuring the level of continuance use intention (CUI) based on the coefficient of determination (R2), namely 0.7 (70%) categorized as medium-level sustainability intention, which is influenced by the variables used in the research model. The research results succeeded in determining the factors that influence continuance use intention (CUI), namely confirmation, perceived usefulness, satisfaction, and perceived security. The research results also succeeded in identifying factors that did not influence continuance use intention (CUI), namely self-efficacy, which received a value below the threshold for the path coefficient, namely 0.02, and a t-test value of 0.25, indicating that this relationship was rejected and had no significant effect.
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Ginting, R., Syarifuddin, Soeprapto, A., Akhirianto, P. M., & Widya Adnyani, L. P. (2023). Analysis of Factors That Influence Continuance Use Intention of Mobile Banking Users Using Expectation Confirmation Model. Jurnal Informasi Dan Teknologi, 5(4), 229-234. https://doi.org/10.60083/jidt.v5i4.443
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References
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[22] Sunarso, B., & Mustafa, F. (2023). Analysing the Role of Visual Content in Increasing Attraction and Conversion in MSME Digital Marketing. Journal of Contemporary Administration and Management (ADMAN), 1(3), 193-200.
[23] Tubagus, M., Muslim, S., & Suriani, S. (2020). Development of learning management system-based blended learning model using claroline in higher education.
[24] Mustafa, M. Y., Mustafa, F., Mustafa, R., & Mustafa, R. (2018). Japanese enterprises role on SMEs development in Indonesia: inside tobiko export and import. Hasanuddin Economics and Business Review, 2(2), 83-95.
[25] Sudirjo, F., Mustafa, F., Astuti, E. D., Tawil, M. R., & Putra, A. S. B. (2023). Analysis Of The Influence Of Hedonic Motivation, Digital Devices Ease Of Use Perception, Benefits Of Digital Technology And Digital Promotion On Intention To Use Of Digital Wallets Consumers. Jurnal Informasi Dan Teknologi, 33-38.
[26] Tubagus, M., Haerudin, H., Fathurohman, A., Adiyono, A., & Aslan, A. (2023). The impact of technology on islamic pesantren education and the learning outcomes of santri: new trends and possibilities. Indonesian Journal of Education (INJOE), 3(3), 443-450.
[27] Angreyani, A. D., Akbar, A., Haeruddin, M., Mustafa, M., & Mustafa, F. (2023). The Phantom Menace: A Moderation Analysis of Gender on MSMEs’ Financial Literacy and Financial Performance. Asian Research Journal of Arts & Social Sciences, 21(2), 48-55.
[28] Fitri, S., Wardana, Y. F. W., Mustafa, F., Sari, E. N., & Arief, I. (2023). Analysis of The Influence of Online Purchase Decisions, Digital Perceive Value of Quality and Digital Viral Marketing on Consumer Satisfaction of Skincare Products. Jurnal Informasi dan Teknologi, 148-152.
[29] Tubagus, M., & Muslim, S. (2019). The Impact of The Development of Blended Learning Models Using Computer applications in Higher Education. International Journal of Educational Research Review, 4(4), 573-581.
[30] Satra, R., Syafie, L., & Tubagus, M. (2023, May). Comparison of server technologies using Kernel-based virtual machine and container virtualization. In AIP Conference Proceedings (Vol. 2595, No. 1). AIP Publishing.
[31] Sarah, S., Aswita, D., Ainun, N., Maulidar, M., & Azzarkasyi, M. (2022). The development of HOTS-based assessment instruments on educational statistics. International Journal of Trends in Mathematics Education Research, 5(1), 38-43.
[32] Jefriyanto, J., Ainun, N., & Al Ardha, M. A. (2023). Application of Naïve Bayes Classification to Analyze Performance Using Stopwords. Journal of Information System, Technology and Engineering, 1(2), 49-53.
[33] Ainun, N., & Jefriyanto, J. (2023). Development of Kirchoff’s Law Drawing Tools to Improve Student’s Science Skills in Learning Process of Direct Flow Circuits. Journal of Information System, Technology and Engineering, 1(2), 32-37.
[34] Mahdalela, R., Ainun, N., & Roslina, R. (2022, December). An Analysis of Students' Mathematical Communicative Skills in Solving Sets Problems at SMP Negeri 1 Darul Hikma Aceh Jaya. In Proceedings of International Conference on Multidiciplinary Research (Vol. 5, No. 2, pp. 70-81).
[35] Suryawati, I., Rahmani, R., & Ainun, N. (2022, November). Students' Mathematical Communication Ability through Blended Learning Model for Elementary School Students in Banda Aceh. In Proceedings of International Conference on Multidiciplinary Research (Vol. 5, No. 1, pp. 53-57).
[36] Haetami, A., & Widodo, T, “"The Effect of E-Service Quality on Customer Satisfaction, and Customer Loyalty in the Bni Mobile Banking Application. The Effect of E-Service Quality on Customer Satisfaction, and Customer Loyalty in Applications," E-Proceeding of Management, vol. 8, no. 6, pp. 7825–7833, 2021.
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[2] Sutrisno, S., Wulandari, W., Violin, V., Supriyadi, A., & Tawil, M. R. (2023). Prioritization of the Best Online Platform for MSMEs Using Simple Additive Weighting Method. Journal on Education, 5(3), 10265-10275.
[3] Violin, V. (2022). Influence Leadership, Competence and Motivation To Performance Employee Service Health Regency Bay Bintuni West Papua Province. J. Adm. J. Pemikir. Ilm. dan Pendidik. Adm. Perkantoran, 9(2), 305-310.
[4] Daghan, G., & Akkoyunlu, B, “Modeling the continuance usage intention of online learning environments,” Computers in Human Behavior, vol. 60, pp. 198–211, 2016, https://doi.org/10.1016/j.chb.2016.02.066
[5] Violin, V., Hasan, S., & Sufri, M. (2022). Pengaruh Konsep Low-Cost Carrier dan Kualitas Layanan terhadap Kepuasan dan Loyalitas Pelanggan pada Maskapai Lion Airlines di Indonesia. Journal of Management Science (JMS), 3(1), 150-160.
[6] Dineshwar, R., & Steven, M, “An Investigation on Mobile Banking Adoption and Usage: A Case Study of Mauritius,” Proceedings of 3rd Asia- Pacific Business Research Conference, pp. 1–21, 2013.
[7] Violin, V. (2019). PENGARUH HARGA POKOK PRODUKSI TERHADAP VOLUME PENJUALAN PADA PT. SEMEN BOSOWA MAROS. Jurnal Bisnis dan Kewirausahaan, 8(2).
[8] Turyadi, I., Zulkifli, Z., Tawil, M. R., Ali, H., & Sadikin, A. (2023). The Role Of Digital Leadership In Organizations To Improve Employee Performance And Business Success. Jurnal Ekonomi, 12(02), 1671-1677.
[9] Suriadi, S., Rafid, M., Zulkifli, Z., Abdurohim, A., & Damirah, D. (2023). The Influence of Organizational Culture, Work Environment and Work Discipline on Job Satisfaction of Teachers at Boarding School. Journal on Education, 5(4), 14777-14781.
[10] Aziz, F., Mayasari, N., Sabhan, S., Zulkifli, Z., & Yasin, M. F. (2022). The Future of Human Rights in the Digital Age: Indonesian Perspectives and Challenges. Journal of Digital Law and Policy, 2(1), 29-40.
[11] Hendriyanto, D., Setiamika, M., & Primadewi, N. (2020). The effect of Ginkgo biloba against ototoxic hearing loss on advanced stage undifferentiated nasopharyngeal carcinoma receiving cisplatin chemotherapy. INTERNATIONAL JOURNAL OF NASOPHARYNGEAL CARCINOMA, 2(02), 44-46.
[12] Nurcahyo, V. E., & Hendriyanto, D. (2020). The depression level effect on the QOL of patients with obstructive sleep apnea syndrome. Oto Rhino Laryngologica Indonesiana (ORLI), 50(2), 135-40.
[13] Haddar, G. A. H., Hendriyanto, D. ., Munandar, H. ., Kelibia, M. U. ., & Muhammadiah, M. . (2023). ANALYSIS OF THE EFFECTIVENESS OF PROJECT STEAM-BASED LEARNING MODEL TO IMPROVE STUDENTS’ CRITICAL THINKING SKILLS. Community Development Journal : Jurnal Pengabdian Masyarakat, 4(5), 10519–10525.
[14] Hendriyanto, D., & Helmi, H. Protective role of Nigella sativa oil against cisplatin-induced ototoxicity: a literature review. Journal of the Medical Sciences (Berkala Ilmu Kedokteran), 55(2).
[15] Wibowo, T. S., Suhendi, D., Suwandana, I. M. A., Nurdiani, T. W., & Lubis, F. M. (2023). The Role Of Transformational Leadership And Organizational Culture In Increasing Employee Commitment. International Journal of Economics, Business and Accounting Research (IJEBAR), 7(2).
[16] Rony, Z. T., Lubis, F. M., & Rizkyta, A. (2019). Job shadowing as one of the effective activities in the promotion process creates quality managers. International Journal of Recent Technology and Engineering, 8(2), 388-396.
[17] Lubis, F. M. (2019). DIGITAL LEADERSHIP IN MANAGING WORK MOTIVATION OF MILLENIAL EMPLOYEES:(STUDY CASE: OIL AND GAS INDUSTRY IN INDONESIA). Asia Proceedings of Social Sciences, 4(2), 108-110.
[18] Lubis, F., Rony, Z., & Santoso, B. (2020, March). Digital leadership in managing employee work motivation (case study: oil and gas industry in Indonesia). In Proceedings of the 2nd International Conference on Social Sciences, ICSS 2019, 5-6 November 2019, Jakarta, Indonesia.
[19] Aryanto, T., Tukinah, U., Hartarini, Y. M., & Lubis, F. M. (2020). Connection of Stress and Job Satisfaction to Successful Organizational Stress Management: A Literature Review. International Journal of Advanced Engineering Research and Science, 7(11).
[20] Tubagus, M., Syarifuddin, S., Syafie, L., Koderi, K., Satra, R., & Azis, H. (2023, May). The effectiveness test of the hybrid learning model based on the learning management system using statictical analysis. In AIP Conference Proceedings (Vol. 2595, No. 1). AIP Publishing.
[21] Solehati, A., Mustafa, F., Hendrayani, E., Setyawati, K., Kusnadi, I. H., Suyoto, Y. T., & Tannady, H. (2022). Analisis Pengaruh Store Atmosphere dan Service Quality Terhadap Brand Preference (Studi Kasus Pelanggan Gerai Ritel Kopi di DKI Jakarta). Jurnal Kewarganegaraan, 6(2), 5146-5147.
[22] Sunarso, B., & Mustafa, F. (2023). Analysing the Role of Visual Content in Increasing Attraction and Conversion in MSME Digital Marketing. Journal of Contemporary Administration and Management (ADMAN), 1(3), 193-200.
[23] Tubagus, M., Muslim, S., & Suriani, S. (2020). Development of learning management system-based blended learning model using claroline in higher education.
[24] Mustafa, M. Y., Mustafa, F., Mustafa, R., & Mustafa, R. (2018). Japanese enterprises role on SMEs development in Indonesia: inside tobiko export and import. Hasanuddin Economics and Business Review, 2(2), 83-95.
[25] Sudirjo, F., Mustafa, F., Astuti, E. D., Tawil, M. R., & Putra, A. S. B. (2023). Analysis Of The Influence Of Hedonic Motivation, Digital Devices Ease Of Use Perception, Benefits Of Digital Technology And Digital Promotion On Intention To Use Of Digital Wallets Consumers. Jurnal Informasi Dan Teknologi, 33-38.
[26] Tubagus, M., Haerudin, H., Fathurohman, A., Adiyono, A., & Aslan, A. (2023). The impact of technology on islamic pesantren education and the learning outcomes of santri: new trends and possibilities. Indonesian Journal of Education (INJOE), 3(3), 443-450.
[27] Angreyani, A. D., Akbar, A., Haeruddin, M., Mustafa, M., & Mustafa, F. (2023). The Phantom Menace: A Moderation Analysis of Gender on MSMEs’ Financial Literacy and Financial Performance. Asian Research Journal of Arts & Social Sciences, 21(2), 48-55.
[28] Fitri, S., Wardana, Y. F. W., Mustafa, F., Sari, E. N., & Arief, I. (2023). Analysis of The Influence of Online Purchase Decisions, Digital Perceive Value of Quality and Digital Viral Marketing on Consumer Satisfaction of Skincare Products. Jurnal Informasi dan Teknologi, 148-152.
[29] Tubagus, M., & Muslim, S. (2019). The Impact of The Development of Blended Learning Models Using Computer applications in Higher Education. International Journal of Educational Research Review, 4(4), 573-581.
[30] Satra, R., Syafie, L., & Tubagus, M. (2023, May). Comparison of server technologies using Kernel-based virtual machine and container virtualization. In AIP Conference Proceedings (Vol. 2595, No. 1). AIP Publishing.
[31] Sarah, S., Aswita, D., Ainun, N., Maulidar, M., & Azzarkasyi, M. (2022). The development of HOTS-based assessment instruments on educational statistics. International Journal of Trends in Mathematics Education Research, 5(1), 38-43.
[32] Jefriyanto, J., Ainun, N., & Al Ardha, M. A. (2023). Application of Naïve Bayes Classification to Analyze Performance Using Stopwords. Journal of Information System, Technology and Engineering, 1(2), 49-53.
[33] Ainun, N., & Jefriyanto, J. (2023). Development of Kirchoff’s Law Drawing Tools to Improve Student’s Science Skills in Learning Process of Direct Flow Circuits. Journal of Information System, Technology and Engineering, 1(2), 32-37.
[34] Mahdalela, R., Ainun, N., & Roslina, R. (2022, December). An Analysis of Students' Mathematical Communicative Skills in Solving Sets Problems at SMP Negeri 1 Darul Hikma Aceh Jaya. In Proceedings of International Conference on Multidiciplinary Research (Vol. 5, No. 2, pp. 70-81).
[35] Suryawati, I., Rahmani, R., & Ainun, N. (2022, November). Students' Mathematical Communication Ability through Blended Learning Model for Elementary School Students in Banda Aceh. In Proceedings of International Conference on Multidiciplinary Research (Vol. 5, No. 1, pp. 53-57).
[36] Haetami, A., & Widodo, T, “"The Effect of E-Service Quality on Customer Satisfaction, and Customer Loyalty in the Bni Mobile Banking Application. The Effect of E-Service Quality on Customer Satisfaction, and Customer Loyalty in Applications," E-Proceeding of Management, vol. 8, no. 6, pp. 7825–7833, 2021.
[37] Muslichah, M, “The Effect of Self Efficacy and Information Quality on Behavioral Intention with Perceived Usefulness as Intervening Variable,” JABM JOURNAL of ACCOUNTING - BUSINESS & MANAGEMENT, vol. 1, no. 25, pp. 21, 2018, https://doi.org/10.31966/jabminternational.v1i25.327