The Application of Developed Delone & McLean Method to Analyze The Success and Effectiveness of Alfagift Application Among Big Cities' Users in Indonesia
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Published:
Dec 5, 2023
Keywords:
Online Shopping, Applications, Successful, Delone & Mclean
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Abstract
This research aims to find out how successful application use is and what factors influence the successful use of online shopping applications. This research uses quantitative methods. Users of online shopping applications in Jabodetabek were given a questionnaire via Google Form as part of the data collection method used in this study. Users of online shopping apps made up the study's population. Purposive sampling was the method used to choose the study's sample. In this study, a sample of one hundred respondents was used. The two types of data analysis are statistical analysis and demographic analysis. The results of the conducted research support the notion that the presence of online shopping applications is beneficial, and that user perceptions play a significant role in the success of an application's use. Respondents can shop online with convenience and utility thanks to the services offered by online shopping applications. User satisfaction with net benefits is the most significant factor, according to the path coefficient and t-test values. This indicates that consumers are happy with the online shopping app and are inclined to accept the advantages it provides. Consumers believe that an element that can raise the net benefit value of online shopping applications is user satisfaction. According to the path coefficient and t-test values, service quality is the factor that has the least impact on users' perceptions of its usefulness. This indicates that consumers believe the usefulness value they perceive from online shopping applications cannot be enhanced by the quality of those services. So, improvements need to be made so that the success of using the application increases.
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Pramudito, D. K., Arijanti, S., Akbar, Z., Haribowo, R., & Diawati, P. (2023). The Application of Developed Delone & McLean Method to Analyze The Success and Effectiveness of Alfagift Application Among Big Cities’ Users in Indonesia. Jurnal Informasi Dan Teknologi, 5(4), 111-117. https://doi.org/10.60083/jidt.v5i4.424
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References
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[23] Majid, S., Nugraha, A., Sulistiyono, B., Suryaningsih, L., Widodo, S., Kholdun, A., ... & Endri, E. (2022). The effect of safety risk management and airport personnel competency on aviation safety performance. Uncertain Supply Chain Management, 10(4), 1509-1522.
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[27] Apriani, A., Wahdiniawati, S. A., & Liana, E. (2023). Determinant of Employee’s Turnover Intention: The Analysis of Career Development, Organization Justice, and Trust in Organization. International Journal of Scientific Multidisciplinary Research, 1(6), 679-690.
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[31] Solehati, A., Mustafa, F., Hendrayani, E., Setyawati, K., Kusnadi, I. H., Suyoto, Y. T., & Tannady, H. (2022). Analisis Pengaruh Store Atmosphere dan Service Quality Terhadap Brand Preference (Studi Kasus Pelanggan Gerai Ritel Kopi di DKI Jakarta). Jurnal Kewarganegaraan, 6(2), 5146-5147.
[32] Yuliana, K, “DeLone and McLean Information System Success Model for Evaluation of POS Information Systems at PT. POS Indonesia PERSERO Regional Division VI Semarang,” Jurnal Infokam, vol. 2, pp. 13–23, 2016.
[2] Pramudito, D. K., Sumarni, A. T., Astuti, E. D., & Aditi, B. (2023). The Influence of User Trust and Experience On User Satisfaction Of E-Commerce Applications During Transactions in Mini Markets Using Delon and McLean Method. Jurnal Sistim Informasi dan Teknologi, 1-7.
[3] Utomo, S. B., Nurhayaty, E., Harsono, P., & Susilo, E. (2023). Analisis Pengaruh Country of Origin dan Pengetahuan Produk Terhadap Niat Pembelian melalui Evaluasi Produk (Studi Kasus: Distributor Elektronik Maspion). Jurnal EMT KITA, 7(4), 1317-1328.
[4] Pramudito, D. K., Ahmad, N., Suwanda, R., Zakaria, M., & Judijanto, L. (2023). Designing an E-Recruitment Information System Using Simple Additive Weighting Method for Employee Recruitment in Banking Industry. Jurnal Informasi dan Teknologi, 19-25.
[5] Setyawati, K., Ausat, A. M. A., Kristanti, D., Setiadi, B., & Astuti, E. D. (2023). The Role of Commitment, Work Ethos and Competence on Employee Performance in Sharia Commercial Bank. JEMSI (Jurnal Ekonomi, Manajemen, dan Akuntansi), 9(2), 523-529.
[6] Puspitoningrum, E., & Rahmayantis, M. D. (2018). Bahan Ajar Pacelathon Undha Usuk Basa Jawa Lokalitas Kediri Sebagai Penguatan Karakter Tata Krama Berbicara Siswa Dalam Mata Pelajaran Muatan Lokal Bahasa Daerah. KEMBARA: Jurnal Keilmuan Bahasa, Sastra, dan Pengajarannya, 4(1).
[7] Waryanti, E., Puspitoningrum, E., Violita, D. A., & Muarifin, M. (2021, November). Struktur Cerita Anak Dalam Cerita Rakyat Timun Mas dan Buto Ijo Dalam Saluran Youtube Riri Cerita Anak Interaktif (Kajian Sastra Anak). In Prosiding SEMDIKJAR (Seminar Nasional Pendidikan dan Pembelajaran) (Vol. 4, pp. 12-29).
[8] Puspitoningrum, E. (2018). Implementasi Literasi untuk Meningkatkan Motivasi Pembelajaran pada Materi Membaca Aksara Jawa Siswa SMA. Jurnal Bahasa, Seni, Dan Pengajaran, 2(1), 35-45.
[9] Pitoyo, A., Sujarwoko, S., & Puspitoningrum, E. (2019). Lesson Study Sebagai Upaya Peningkatan Keterampilan Menulis Karya Ilmiah Melalui Model Jigsaw di Era Masyarakat Society 5.0. In Prosiding SENASBASA (Seminar Nasional Bahasa dan Sastra) (Vol. 3, No. 2, pp. 128-134). Universitas Muhammadiyah Malang.
[10] Utomo, S. B., Andriani, E., & Devi, E. K. (2023). Pengaruh Penilaian Produk dan Testimoni Pelanggan terhadap Keputusan Pembelian di Platform E-commerce Bukalapak di Indonesia. Sanskara Ekonomi Dan Kewirausahaan, 2(01), 26–36.
[11] Utomo, S. B., Utami, E. Y., Mardiah, A., Wijaya, I., & Mulatsih, L. S. (2023). FAKTOR-FAKTOR YANG MEMPENGARUHI NIAT MAHASISWA EKONOMI DALAM PENGGUNAAN DOMPET DIGITAL. JURNAL ILMIAH EDUNOMIKA, 8(1).
[12] Utomo, S. B., Suharmono, S., Nathanael, G. K., Mahmudin, T., & Wahyono, T. T. (2023). Cultural Identity As Tourism Branding For East Java Province In Instagram Content@ Disbudparjatimprov. Jurnal Ilmiah Edunomika, 8(1).
[13] Kurniasih, I., & Pibriana, D, “Influence of User Satisfaction of Mobile-Based Online Shopping Applications Using the EUCS Method,” Teknik Informatika Dan Sistem Informasi, vol. 8, no. 1, pp. 181–198, 2021.
[14] Subiyakto, A., Ahlan, A. R., Kartiwi, M., & Putra, S. J, “Measurement of the Information System Project Success of the Higher Education Institutions in Indonesia: A Pilot Study,” International Journal of Business Information Systems, vol. 23, no. 2, pp. 229–247, 2016, https://doi.org/10.1504/IJBIS.2016.078908
[15] Henky Hendrawan, Soni Suharmono, Sulistyo Budi Utomo, Sonny Santosa, & Rini Novianti. (2023). Utilization Social Media for MSME Development. KREATIF: Jurnal Pengabdian Masyarakat Nusantara, 3(4), 09–16.
[16] Wibowo, Y. W, “Factors That Influence Shopping Site User Satisfaction,” Jurnal Ilmiah Matrik, vol. 22, no. 1, pp. 18–27, 2020, https://doi.org/10.33557/jurnalmatrik.v22i1.848
[17] Utomo, S. B., Nugraha, J. P., Indrapraja, R., & Panjaitan, F. A. B. K. (2023). Analysis of The Effectiveness of Integrated Digital Marketing Communication Strategies in Building MSMEs Brand Awareness Through Social Media. Jurnal Sistim Informasi dan Teknologi, 8-13.
[18] Desipradani, G., & Senoaji, F. (2023, May). Financial Aid Accountability and Transparency Partai Amanat Nasional East Java. In 1st UMSurabaya Multidisciplinary International Conference 2021 (MICon 2021) (pp. 212-216). Atlantis Press.
[19] Senoaji, F. (2021). Hubungan Antara Tanggung Jawab Sosial, Kualitas Pelayanan, dan Citra Perusahaan Terhadap Loyalitas Nasabah BSI Surabaya. Improvement: Jurnal Manajemen dan Bisnis, 1(2), 165-172.
[20] Senoaji, F., Tannady, H., Darmo, I. S., Sutrisno, S., & Sonani, N. (2023). Analisis Peningkatan Produk Laptop Melalui Brand Attitude Dan Brand Credibility. Journal of Economic, Bussines and Accounting (COSTING), 6(2), 1320-1330.
[21] Senoaji, F., Yuliana, R., Nasution, M. A., & Yuliana, S. (2023). The Role of Motivation, Work Discipline and Leadership on Employee Performance in Marine Livestock Cultivation Company. JEMSI (Jurnal Ekonomi, Manajemen, dan Akuntansi), 9(3), 978-982.
[22] Setyawati, K., & Cori, C. (2022). Pengaruh Etos Kerja Terhadap Kinerja pada Dinas Pemuda dan Olahraga (Dispora) Kota Bekasi. PANDITA: Interdisciplinary Journal of Public Affairs, 5(2), 116-123.
[23] Majid, S., Nugraha, A., Sulistiyono, B., Suryaningsih, L., Widodo, S., Kholdun, A., ... & Endri, E. (2022). The effect of safety risk management and airport personnel competency on aviation safety performance. Uncertain Supply Chain Management, 10(4), 1509-1522.
[24] Wahdiniawati, S. A., & Sarinastiti, N. (2023). Employee Development: Analysis Organization Culture, Competence and Mentoring: A Literature Review. International Journal of Business and Applied Economics, 2(2), 295-308.
[25] Pandiangan, S. M. T., Wahdiniawati, S. A., Pratiwi, R., Budiarto, B. W., & Arief, I. (2023). Business Strategy Assistance and Training for Micro, Small, and Medium Enterprises. Jurnal Pengabdian Mandiri, 2(10), 2129-2134.
[26] Wahdiniawati, S. A., Sari, W., Tukiyo, T., Puspitasari, T., & Pepilina, D. (2023). Implementation of Teachers’ Pedagogy in Developing Basic Competence in Subject that Contain Metacognitive. Journal on Education, 5(4), 15025-15029.
[27] Apriani, A., Wahdiniawati, S. A., & Liana, E. (2023). Determinant of Employee’s Turnover Intention: The Analysis of Career Development, Organization Justice, and Trust in Organization. International Journal of Scientific Multidisciplinary Research, 1(6), 679-690.
[28] Saefullah, E., Wahdiniawati, S. A., Wahdaniah, W., & Abdurohim, A. (2022). Manajemen Sumber Daya Manusia (Era Transformasi Digital).
[29] Tannady, H., Wahdiniawati, S. A., Jusman, I. A., Mayasari, N., Zacharias, A. R., Kusnadi, I. H., ... & Anantadjaya, S. P. (2022). Analisis Pengaruh Lingkungan Kerja Fisik dan Beban Kerja Terhadap Kinerja Karyawan (Studi Kasus Suku Dinas Tenaga Kerja, Transmigrasi dan Energi Jakarta Selatan). Jurnal Kewarganegaraan, 6(3), 6456-6465.
[30] Setyawati, K. (2023). The Influence of Organizational Culture, Leadership, and Motivation on Performance of Early Childhood School Teachers. Journal of Childhood Development, 3(1), 39-46.
[31] Solehati, A., Mustafa, F., Hendrayani, E., Setyawati, K., Kusnadi, I. H., Suyoto, Y. T., & Tannady, H. (2022). Analisis Pengaruh Store Atmosphere dan Service Quality Terhadap Brand Preference (Studi Kasus Pelanggan Gerai Ritel Kopi di DKI Jakarta). Jurnal Kewarganegaraan, 6(2), 5146-5147.
[32] Yuliana, K, “DeLone and McLean Information System Success Model for Evaluation of POS Information Systems at PT. POS Indonesia PERSERO Regional Division VI Semarang,” Jurnal Infokam, vol. 2, pp. 13–23, 2016.