Analysis of The Implementation of The Unified Theory of Acceptance and Use Technology and The Delone & Mclean Model to Identify User Satisfaction of The Digital Wallet Application
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Published:
Nov 29, 2023
Keywords:
User Satisfaction, Trust, E-Wallet, Delone & Mclean, Utaut
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Abstract
This research aims to see how to determine the factors of user satisfaction and trust in e-wallets. This study uses a quantitative approach. The analysis in this research involved data collection and statistical analysis. The research population and sample collection technique were carried out using purposive sampling. In this study, there was a sample of 100 people. Data collection was carried out by distributing surveys in the form of questionnaires aimed at e-wallet user respondents. Meanwhile, statistical analysis was carried out to test the outer and inner models. Data analysis is divided into two categories: demographic data analysis and inferential statistical analysis using Microsoft Excel. Based on the results of data analysis and discussion, it can be concluded as follows: Users are satisfied with the use of e-wallets because they are helped by the service, which gives a good impression to the user. Users feel confident in using e-wallets because they provide security but lack the quality of the application, which still has problems with several features.
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Suryati, Budiman, Y. U., Sutartiah, F., Hadayanti, D., & Judijanto, L. (2023). Analysis of The Implementation of The Unified Theory of Acceptance and Use Technology and The Delone & Mclean Model to Identify User Satisfaction of The Digital Wallet Application. Jurnal Informasi Dan Teknologi, 5(4), 104-110. https://doi.org/10.60083/jidt.v5i4.423
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References
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[20] Pramudito, D. K., Mursitama, T., Abdinagoro, S. B., & Tanuraharjo, H. H. (2021). THE INFLUENCE OF BIG DATA RECOMMENDATION: AN APPROACH ON E-LOYALTY OF E-GROCERY BUSINESS. Psychology and Education, 58(2), 3550-3564.
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[24] Henky Hendrawan, Soni Suharmono, Sulistyo Budi Utomo, Sonny Santosa, & Rini Novianti. (2023). Utilization Social Media for MSME Development. KREATIF: Jurnal Pengabdian Masyarakat Nusantara, 3(4), 09–16.
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[26] Senoaji, F., Tannady, H., Darmo, I. S., Sutrisno, S., & Sonani, N. (2023). Analisis Peningkatan Produk Laptop Melalui Brand Attitude Dan Brand Credibility. Journal of Economic, Bussines and Accounting (COSTING), 6(2), 1320-1330.
[27] Novita, D., & Senoaji, F. (2022). Peran Merek dan Packing dalam Penjualan Keripik Pisang Kekinian di Surabaya. Jurnal Pengabdian kepada Masyarakat dan aplikasi Teknologi (Adipati), 1(1), 30-36.
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[35] Bakri, A. A., Wandanaya, A. B., Violin, V., & Fauzan, T. R. (2023). The Application of UTAUT Modified Model to Analyze the Customers Use Behavior of Shopee Paylater. Jurnal Sistim Informasi dan Teknologi, 96-101.
[36] Tarhini, A., Alalwan, A. A., & Algharabat, R. S, “Factors influencing the adoption of online shopping in Lebanon: An empirical integration of unified theory of acceptance and use of technology2 and DeLone-McLean model of IS success,” International Journal of Electronic Marketing and Retailing, vol. 10, no. 4, pp. 368–388, 2019, https://doi.org/10.1504/IJEMR.2019.104213
[2] Alam, M. J, “Effects of service quality on satisfaction in Eastern University Library, Bangladesh,” IFLA Journal, vol. 47, no. 2, pp. 209–222, 2021, https://doi.org/10.1177/0340035220959099
[3] DeLone, W. H., & McLean, E. R, “The DeLone and McLean model of information systems success: A ten-year update,” Journal of Management Information Systems, vol. 19, no. 4, pp. 9–30, 2023, https://doi.org/10.1080/07421222.2003.11045748
[4] Puspitoningrum, E. (2018). Implementasi Literasi untuk Meningkatkan Motivasi Pembelajaran pada Materi Membaca Aksara Jawa Siswa SMA. Jurnal Bahasa, Seni, Dan Pengajaran, 2(1), 35-45.
[5] Waryanti, E., Puspitoningrum, E., Violita, D. A., & Muarifin, M. (2021, November). Struktur Cerita Anak Dalam Cerita Rakyat Timun Mas dan Buto Ijo Dalam Saluran Youtube Riri Cerita Anak Interaktif (Kajian Sastra Anak). In Prosiding SEMDIKJAR (Seminar Nasional Pendidikan dan Pembelajaran) (Vol. 4, pp. 12-29).
[6] Puspitoningrum, E. (2015). Pengembangan Bahan Ajar Mendengarkan Cerita Anak Untuk Sekolah Dasar Kelas Tinggi. Jurnal Pendidikan Dasar Nusantara, 1(1).
[7] Majid, S., Nugraha, A., Sulistiyono, B., Suryaningsih, L., Widodo, S., Kholdun, A., ... & Endri, E. (2022). The effect of safety risk management and airport personnel competency on aviation safety performance. Uncertain Supply Chain Management, 10(4), 1509-1522.
[8] Wahdiniawati, S. A., Tannady, H., Al Haddar, G., Sugisman, S., & Arief, I. (2023). Analisis peningkatan kinerja guru melalui kompetensi dan beban kerja pada guru SMP Negeri di DKI Jakarta. Management Studies and Entrepreneurship Journal (MSEJ), 4(1), 632-640.
[9] Utamajaya, J. N., Manullang, S. O., Mursidi, A., Noviandari, H., & BK, M. K. U. (2020). Investigating The Teaching Models, Strategies And Technological Innovations For Classroom Learning After School Reopening. PalArch's Journal of Archaeology of Egypt/Egyptology, 17(7), 13141-13150.
[10] Manullang, S. O. (2020). Ciri-ciri Pelayanan Birokrasi yang Berkualiatas. Medan: Kita Menulis.
[11] Manullang, S. O. (2021). Perubahan Sosial Masyarakat Pedesaan Di Era Teknologi. Cross-border, 4(1), 83-88.
[12] Revida, E., Aisyah, S., Pardede, A. F., Purba, S., Hidayatulloh, A. N., Leuwol, N. V., ... & Manullang, S. O. (2021). Manajemen Pelayanan Publik. Yayasan Kita Menulis.
[13] Sulasih, S., Manullang, S. O., Purba, B., Mardia, M., Purba, P. B., Mistriani, N., ... & Rahmadana, M. F. (2021). Studi Kelayakan Bisnis. Yayasan Kita Menulis.
[14] Setyawati, K., Ausat, A. M. A., Kristanti, D., Setiadi, B., & Astuti, E. D. (2023). The Role of Commitment, Work Ethos and Competence on Employee Performance in Sharia Commercial Bank. JEMSI (Jurnal Ekonomi, Manajemen, dan Akuntansi), 9(2), 523-529.
[15] Solehati, A., Mustafa, F., Hendrayani, E., Setyawati, K., Kusnadi, I. H., Suyoto, Y. T., & Tannady, H. (2022). Analisis Pengaruh Store Atmosphere dan Service Quality Terhadap Brand Preference (Studi Kasus Pelanggan Gerai Ritel Kopi di DKI Jakarta). Jurnal Kewarganegaraan, 6(2), 5146-5147.
[16] Amelia, H., & Setyawati, K. (2023). Analisis Peningkatan Kinerja Pegawai Negeri Sipil pada Kelurahan Bidara Cina Kota Administrasi Jakarta Timur. PANDITA: Interdisciplinary Journal of Public Affairs, 6(2), 106-120.
[17] Setyawati, K. (2023). The Influence of Organizational Culture, Leadership, and Motivation on Performance of Early Childhood School Teachers. Journal of Childhood Development, 3(1), 39-46.
[18] Astuti, N. K., & Setyawati, K. (2022). ANALISIS PERBANDINGAN KINERJA PEGAWAI PNS DAN NON PNS DI KANTOR SUKU DINAS PENDIDIKAN WALIKOTA JAKARTA TIMUR. PANDITA: Interdisciplinary Journal of Public Affairs, 5(1), 81-86.
[19] Pramudito, D. K., Arijanti, S., Rukmana, A. Y., Oetomo, D. S., & Kraugusteeliana, K. (2023). The Implementation of End User Computing Satisfaction and Delone & Mclean Model to Analyze User Satisfaction of M. TIX Application. Jurnal Informasi dan Teknologi, 5(3), 7-12.
[20] Pramudito, D. K., Mursitama, T., Abdinagoro, S. B., & Tanuraharjo, H. H. (2021). THE INFLUENCE OF BIG DATA RECOMMENDATION: AN APPROACH ON E-LOYALTY OF E-GROCERY BUSINESS. Psychology and Education, 58(2), 3550-3564.
[21] Pramudito, D. (2021). The Moderation Effect of e-Trust and Big Data Quality in e-Grocery: An Empirical Research from Outside of Java Island. Turkish Journal of Computer and Mathematics Education (TURCOMAT), 12(10), 6445-6459.
[22] Pramudito, D. K., Nuryana, A., Assery, S., Purnomo, H., & Bakri, A. A. (2023). Application of Unified Theory of Acceptance, Use of Technology Model and Delone & Mclean Success Model to Analyze Use Behavior in Mobile Commerce Applications. Jurnal Informasi Dan Teknologi, 5(3), 1-6.
[23] Pramudito, D. K. (2022). Data Mining Implementation On Java North Coast Weather Forecast Dataset Using C4. 5 Algorithm. Jurnal SIGMA, 13(3), 139-148.
[24] Henky Hendrawan, Soni Suharmono, Sulistyo Budi Utomo, Sonny Santosa, & Rini Novianti. (2023). Utilization Social Media for MSME Development. KREATIF: Jurnal Pengabdian Masyarakat Nusantara, 3(4), 09–16.
[25] Senoaji, F. (2021). Hubungan Antara Tanggung Jawab Sosial, Kualitas Pelayanan, dan Citra Perusahaan Terhadap Loyalitas Nasabah BSI Surabaya. Improvement: Jurnal Manajemen dan Bisnis, 1(2), 165-172.
[26] Senoaji, F., Tannady, H., Darmo, I. S., Sutrisno, S., & Sonani, N. (2023). Analisis Peningkatan Produk Laptop Melalui Brand Attitude Dan Brand Credibility. Journal of Economic, Bussines and Accounting (COSTING), 6(2), 1320-1330.
[27] Novita, D., & Senoaji, F. (2022). Peran Merek dan Packing dalam Penjualan Keripik Pisang Kekinian di Surabaya. Jurnal Pengabdian kepada Masyarakat dan aplikasi Teknologi (Adipati), 1(1), 30-36.
[28] Senoaji, F., & Sari, R. M. (2023). PEMBERDAYAAN MASYARAKAT DALAM MENAMBAH NILAI EKONOMI WARGA DESA BURNO LUMAJANG. Community Development Journal: Jurnal Pengabdian Masyarakat, 4(2), 4227-4234.
[29] Seto, A. A., Febrian, W. D., Mon, M. D., Senoaji, F., Kusumawardhani, Z. N., Rusman, I. R., ... & Jaya, H. (2023). Manajemen Sumber Daya Manusia. Global Eksekutif Teknologi.
[30] Utomo, S. B., Jamali, H., Arief, I., Saputra, M. N., & Priambodo, C. G. (2023). Analysis of The Influence of Hedonic Digital Lifestyle on Consumptive E-Shopping Behavior of Generation Z Through E-Commerce Applications. Jurnal Sistim Informasi dan Teknologi, 85-91.
[31] Utomo, S. B. (2023). Pemanfaatan Digital Marketing dalam Memperkenalkan Kawasan Wisata Jalan Tunjungan di Surabaya. Indo-Fintech Intellectuals: Journal of Economics and Business, 3(2), 449-458.
[32] Utomo, S. B., Suharmono, S., Nathanael, G. K., Mahmudin, T., & Wahyono, T. T. (2023). CULTURAL IDENTITY AS TOURISM BRANDING FOR EAST JAVA PROVINCE IN INSTAGRAM CONTENT@ DISBUDPARJATIMPROV. JURNAL ILMIAH EDUNOMIKA, 8(1).
[33] Utomo, S. B., Nugraha, J. P., Indrapraja, R., & Panjaitan, F. A. B. K. (2023). Analysis of The Effectiveness of Integrated Digital Marketing Communication Strategies in Building MSMEs Brand Awareness Through Social Media. Jurnal Sistim Informasi dan Teknologi, 8-13.
[34] Puspitoningrum, E. (2015). Pengembangan Bahan Ajar Menulis Kembali Dongeng untuk Siswa SMP Kelas VII. KEMBARA: Jurnal Keilmuan Bahasa, Sastra, Dan Pengajarannya, 1(2), 152-162.
[35] Bakri, A. A., Wandanaya, A. B., Violin, V., & Fauzan, T. R. (2023). The Application of UTAUT Modified Model to Analyze the Customers Use Behavior of Shopee Paylater. Jurnal Sistim Informasi dan Teknologi, 96-101.
[36] Tarhini, A., Alalwan, A. A., & Algharabat, R. S, “Factors influencing the adoption of online shopping in Lebanon: An empirical integration of unified theory of acceptance and use of technology2 and DeLone-McLean model of IS success,” International Journal of Electronic Marketing and Retailing, vol. 10, no. 4, pp. 368–388, 2019, https://doi.org/10.1504/IJEMR.2019.104213